In my last business post (Shh...I have a secret 27 Jul 2015) I talked about the first secret to building a solid customer service plan and how to decide what your vision is.
In today's blog I'm going to talk about the second secret to turn your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you will know better how to serve them. Demographics are really important here. An upper-class woman in her 30’s is going to have completely different expectations than a working class man in his 50’s. So read on and enjoy!
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