2015 is coming to a close. We are in December already. Man! Where did the time go? If you are like me, December is a month of assessment and planning new projects, challenges, and goals for the coming year.
When you sit down to make that list this year, ask yourself:
In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I've decided to split up this post so the next one will cover the 1% Rule.
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