​2015 is coming to a close.  We are in December already.  Man!  Where did the time go?  If you are like me, December is a month of assessment and planning new projects, challenges, and goals for the coming year.  

When you sit down to make that list this year, ask yourself:

• Am I doing what I love?
• Am I passionate about what I am doing now?
• Does my Sunday night feel just like my Friday night?

If the answer is no, then NOW is the time to stretch yourself and make a change - a change for you.

​In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I've decided to split up this post so the next one will cover the 1% Rule.